Communication is indeed key, especially in the working world. Some of you may not know this, but it plays a huge role in creating a good impression with your clients or employers. Employers want someone who can easily engage with clients or team members \u2013 it gets things done more effectively. Some factors which determine your communication skills are speed of response, articulation, eye contact (for face-to-face meetings), and of course, substance. Read on to learn how to be a better communicator! Source: https:\/\/inspireone.in\/wp-content\/uploads\/2018\/08\/evolution-of-communication.jpg Speed of Response How quickly or how prompt your responses are, is important in the working world. Bear in mind that some things just can\u2019t wait \u2013 your clients could be waiting for your reply on the progress of a project, or your manager could be waiting on an important report. Promptly responding to them allows them to resolve this task and move on to the next. On a larger scale, your speedy response ensures overall company efficiency. Quick communication becomes even more important when something goes wrong. If you encounter a problem, don\u2019t lah keep it to yourself, only for everyone to find out at the eleventh hour. It can cost your company the entire project because it affects your quality of work and delivery time. When you communicate quickly, you give the other party the impression that you treat the matter with urgency. We all know that there are other things to do as well, but prioritizing tasks is a skill that needs to be mastered. Substance Next would be substance. Whatever you do, don\u2019t blurt out the first thing that comes to mind. Stating the obvious in important discussions is a waste of everybody\u2019s time \u2013 and nobody appreciates that. It\u2019s not necessary to give opinions on every question asked or every issue raised. Speak what you know and know what you speak. Speak on issues that you have a clear idea about or are familiar with. This will give people valuable information which can help resolve the problem. It also lets them know that you are the go-to person on the subject. Source: https:\/\/www.linkedin.com\/media-proxy\/ext?w1200&h675&hashHMVEZb95SgCBI4R0dJ5lEZN9z5c%3D&ora1%2CaFBCTXdkRmpGL2lvQUFBPQ%2CxAVta5g-0R6plxVUzgUv5K_PrkC9q0RIUJDPBy-gXCWt_d2fYXDpfsDXZLSiolQVcSoBkQEweuegQzLmEY69LcLmY4Yx3A Being Articulate Being articulate means to be able to effectively communicate your message. Sometimes, this can be hard, especially when you know that the person on the other end won\u2019t like what you have to say. So how do you speak articulately and with tact? Same advice from the previous point \u2013 don\u2019t jump the gun when you speak. Think rationally and not emotionally. If a client upsets you, don\u2019t just email your client to f*** off. Put it into a proper explanation and communicate professionally. That\u2019s tact. Sometimes, people just don\u2019t know that the way they act can be off-putting to others. By communicating your expectations politely, it can improve the working relationship and give people the chance to change. Being articulate makes you appear professional, well-adjusted, and composed. Refute politely with substance and not with emotions. Body Language If you\u2019re meeting someone face to face in a professional setting, body language plays a big part (especially when it comes to clients). Keep it casual but also professional. Don\u2019t laugh at anything unless it\u2019s a joke. You don\u2019t want your client to think you\u2019re fooling around. Plus, don\u2019t fidget! Stay calm and don\u2019t let your nerves ruin your chance to get the big deal in. Regardless of how nervous you are inside, make sure on the outside, you stay composed (it\u2019s difficult, and will take practice). Sitting positions and postures are also the key. Don\u2019t sit too far away from the person you\u2019re engaging. Sit opposite them or beside them. Here\u2019s an extra tip \u2013 if you\u2019re right-handed, sit on your client\u2019s right side and vice versa. This ensures your writing hand doesn\u2019t block your client\u2019s view of what you\u2019re writing. Eye contact is also important. If you don\u2019t look the person you\u2019re talking to in the eye, it can give the impression that you either have low confidence or you\u2019re not comfortable speaking to them \u2013 which is not very good leh! Position yourself so that you appear confident and you know what you\u2019re doing. That would win you half the battle. Effective communication is essential. Everybody can speak, but being a good communicator is an art which can help you win people over. Speaking from experience, effective communication had helped \u2018open up\u2019 many of my clients into dealing with me. It takes effort and it\u2019s a long shot, but it\u2019s totally worth it. For more articles on being a good communicator, read I Had Social Anxiety for 10 Years. Here\u2019s How I Overcame It, and 3 Ways of Dating Without Tinder.