Azran Osman-Rani is an entrepreneur, author, and thinker. He has guided the growth of companies like AirAsia X and iflix, and now owns a health startup called Naluri. In my interview with him a few months back, we spoke at length about fear, and how to overcome it. Here\u2019s what he thinks about how businesses can change for the better. The story of Amazon and One Of The World\u2019s Largest Hypermarket Chains Azran: Let me share a story. Amazon has started going into the physical supermarket business, called Amazon Go. They looked at the industry and asked customers, \u201cWhat is the biggest pain point of your user journey? And they found out it was the check-out process. (Lining up, taking everything out, putting everything back into bags, et cetera.) Amazon goes: \u201cImagine if we could use AI sensors, so that you can walk into a store, take whatever you want and walk out, and we can detect what you took and deduct it from your e-wallet automatically?\u201d How cool is that! But that\u02bcs not the story. When they did the pilot in Seattle, they filmed a YouTube video. The reaction of the senior executive team of one of the world\u2019s largest hypermarket chains\u00a0 after seeing the video, was: \u201cWe had that idea 3 years ago.\u201d But they never launched it \u2014 why? Because they asked, \u201cWhat if someone who doesn\u02bct have an account comes in, takes everything, and walks out without actually getting charged for it?\u201d Here\u2019s the kicker \u2014 when Amazon launched, even they hadn\u02bct figured that out. They just put a security guard at the door to discourage would-be shoplifters. Even now, when you go to an Amazon Go store, you still need to have a security guard at the door. The difference between Amazon and the incumbent is that even though Amazon didn\u02bct know how to solve all the risk factors, they still went ahead \u2013 v.s. the incumbent, who because of that one problem, never even chose to start. Why couldn\u2019t the existing incumbents do what Amazon could? Our brains are conditioned to be afraid of the unknown, the unfamiliar. It craves predictability and familiarity \u2014 even if your situation sucks. Your brain will still prefer your current status quo because it knows the situation. So how do we get out of that mindset? Play is the one time your brain goes off survival mode and allows you to anticipate the unexpected. Why do we watch comedy? Because we don\u02bct know the punchline. Why do we watch football games? Because we don\u02bct know the score. Even if you watch a replay, it still isn't the same as watching it for the first time. The brain lets go of these judgments and it\u2019s like suspending \u201cknowing\u201d \u2014 in play, the brain becomes more comfortable with the unknown. How do you combine the mindset of play with structuring an efficient business? Efficiency is the opposite of creativity. People say, \u201cWhen you fail to plan, you plan to fail.\u201d But my belief is: \u201cPlanning can lead to failure.\u201d You\u02bcre trying to guide your life through a predetermined path, to reduce deviations and errors \u2014 for 50 years, that\u02bcs how businesses were run. The business environment in the 21st century is not about that anymore. It\u02bcs about how agile and responsive you are to change, to surf these unforeseen waves \u2014\u00a0 if you\u02bcre out there on your surfboard, you won\u02bct know when the next wave is going to come, so you gotta be ready. The mindset is NOT about efficiency, but about \u201cWhat\u02bcs new? What\u02bcs different?\u201d You can\u02bct suddenly become a curious and innovative person overnight, just like how you can\u02bct suddenly become a Chess Grandmaster if you have never played chess before. It takes practice and repetition. You gotta rewire your brain to look at things differently. We are not trained to be problem solvers \u2014 we\u02bcre trained to memorise, to adhere, to follow. What do you think should change about the way businesses are run? So many of the companies out there still believe in an annual plan, an annual budget, etc. After a while I realized doing that doesn\u02bct help me at all! Within a month of the new year, the world changes, the economy is tanking in 2020 \u2014 so why bother? Instead, what if we said: \u201cLet's be super crystal clear about what we'll be doing for the next 1-2 weeks.\u201d \u201cAfter the two weeks, let's look back and see what\u2019s working, what\u02bcs not working, and the feedback we\u02bcre getting from the industry, customers, etc.\u201d This can inform what we\u02bcll be doing for the next 1-2 weeks. I encourage my teammates to try 1 new thing each week. Maybe 9 out of 10 ideas will fail, but 1 might be good. Most companies only do \u201cstrategic brainstorming\u201d once a year, but what if we encouraged our teams to do this every single day? Before long, they are asking you questions that you would have never even thought to ask yourself! For more stories like this, read: Meet Tim: Entrepreneur, Businessman, and Dad And Stress, and How to Handle It \u2013 by Raja Jesrina Arshad, Co-Founder & CEO of PurelyB.